Goal: Our goal in this project was to research and understand the landscape of the concierge, how they cater to guests, and provide the best possible solution in integrating Zeel’s app within their standards of service.
Accessibility: With the help of research and user interviews, we found that private concierges as opposed to the ties and restraints of hotel concierges, made for a more reliable market to implicate the service of the app.
Mission: Zeel + Concierge is a web-based application that allows the concierge to create a personal account, manage clientele directory, and maintain appointments of those customers by booking appointments and managing their billing and massage history.
Interviews: The concierge
Interviews: The guest
"The design challenge was vital because we wanted to hear internally from engineers to accountants what they had to say about their own product. We held design sprints with given user flows and iterated on any current flaws with the prototype."
Wireframes and Testing
Test prototypes with on-the-job concierges.
Do more extensive researc on residential building concierges and explore their limitations as a third-party constituent.
Rethink verification system for company accounts.
- Mobile integration with Zeel's app for personal concierges.
Build a rewards system to incentivize use of Zeel + Concierge.
Integration of guest's independent accounts with Zeel + Concierge.
- How does this affect what customer service sees on the backend?
- Adapt wireframes to Zeel's redesigned visual style guide and UI elements.